We are looking for a proactive Operations Executive to monitor real-time teleconsultation operations, coordinate with doctors, and ensure timely order completion across multiple platforms.
Key Responsibilities
- Monitor multiple platforms, incoming orders and order TAT in real time.
- Track doctor login, availability, order acceptance and completion.
- Prompt and coordinate with doctors for pending orders and coverage.
- Ensure adequate doctor availability throughout the shift.
- Monitor and minimise pending orders and TAT breaches.
- Respond promptly to client and internal team queries.
- Escalate operational/technical issues to the concerned team.
- Maintain shift reports and provide proper handover to the next team.
- Handle multiple tasks and projects simultaneously.
Requirements
- 0–3 years of experience in Operations, BPO,
Call Centre, Customer Support, Healthcare or similar roles.
- Excellent communication and coordination skills.
- Strong multitasking and problem-solving ability.
- Comfortable working with dashboards, Excel/Google Sheets and communication tools.
- Proactive, responsive and able to work independently during night shifts.
- Experience in real-time monitoring/order management is preferred.
Ideal Candidate
Candidates from BPO, Call Centre, Command Centre, E-commerce Operations, Healthcare Operations or Order Management backgrounds are preferred.
Key Skills: Real-Time Monitoring | Doctor Coordination | Order Management | TAT Monitoring | Client Communication | Multitasking | Escalation Management
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits
- Adaptable schedule
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
📌 Operation Executive (Kokapet)
🏢 1Rx
📍 Kokapet
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