JOB PURPOSE

The incumbent will contribute to the organization’s growth by increasing revenue from Line Maintenance, Airline Space Management (Office space, Airside space, AEMB, Regulatory offices at Terminal Building etc. Responsible for Airline Account Management and Customer Relationship Management.

- Enhancing the Revenues through recent business opportunities with the existing concessionaires.

- Key Account Management, Receivable Management, Contract Compliance.

- Ensuring the revenue targets as prescribed by the management are achieved.

- Supporting in execution /completion of the strategic initiatives as decided by the management.

- Ensuring the safe and secure operations at are adhered all times.

- Define / Streamline/ Improvise on different processes and ensure they fit into Business Excellence / Integrated Management System framework

ORGANISATION CHART

KEY ACCOUNTABILITIES

•Conceptualize and Execute Digital Marketing Campaigns

(ATV, Penetration through digital marketing campaihgns)

•Online partnerships

(No. Of alliances established in a year and incremental revenue generated through these alliances)

•Tourism agency alliances

(No. Of alliances established in a year and incremental revenue generated through these alliances)

•DIAL Website management and Monetization

(Value of Web Contracts during the year)





KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

•Concessionaire Brands : Online Marketing Head, Operations Head, Brand Head, Store Head

•Online Marketing Agencies

•Tourism Departments, Online Travel Portals (Make my trip, Yatra etc.

INTERNAL INTERACTIONS

Terminal Operations

Legal

I.T

Airline Marketing (Aero)

FINANCIAL DIMENSIONS

•Annual Operating Plan(AOP) : Sales , Income

•Below Line Improvement Plan (BLIP)

•ATV, Penetration, SPP

OTHER DIMENSIONS

•Direct Reports NA

•No. of agencies managed - 3

EDUCATION QUALIFICATIONS

- MBA/Post Graduate in Marketing/International Trade/Finance/ operations from reputed B-Schools

- Strong data interpretation & Analytical ability

- Strong persuasion and interpersonal skills

- Excellent communication & presentation skills

RELEVANT EXPERIENCE

- Up to 10 years’ Aviation experience, Airline Experience, Ground Operations.

COMPETENCIES

- Personal Effectiveness

- Social Awareness

- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making

- Capability Building

- Strategic Orientation

- Stakeholder Focus

- Networking
- Execution & Results
- Teamwork & Interpersonal influence

📌 Manager - Airside (Delhi)
🏢 GMR Group
📍 Delhi