We're looking for IT Support Analysts!

Responsibilities:

- Provide excellent first contact customer service to our internal customers
- Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction
- Setup new employee offices and assist with on-boarding of new Q2 employees
- Image, configure, test, and distribute workstations to employees
- Coordinate escalation and resolution of complex issues with the appropriate IT teams
- Help to maintain a positive and professional work environment
- Assign appropriate permissions to users in Active Directory
- Perform regular file archival and data migrations as necessary
- Collaboratively document, develop, and contribute to Helpdesk continual service improvement
- Maintain inventory of all corporate assets issued to employees
- Participate in rotating on-call shifts approximately once per month
- Provide support for key IT projects
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to




- Perform responsibilities within established SOX and security compliance requirements

Qualifications:

- Ability to work individually, as a team, and cross-functionally to resolve complex issues
- Solid customer service, written, and oral communication skills
- Experience with Active Directory
- Experience supporting both Windows and Mac workstations
- Experience providing effective support to remote users
- Preferred:
- Advanced Degree in Information Systems, Computer Science, Engineering or related field
- Experience with Identity Management tools - (SSO)
- Experience with Mobile Device Management tools - (MDM)
- Experience with A/V and collaboration tools
- Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA

(Note: Relevant applicants will receive an email requesting additional information as part of the next stage. The application process will be completed directly on the team's designated platform, and all subsequent communication and decisions regarding the opportunity are managed by the respective hiring team.)

📌 IT Support Analyst (Bengaluru)
🏢 Scoutit
📍 Bengaluru