- Welcome and assist guests during check-in and check-out.
- Handle room reservations, room allocations, and guest requests.
- Ensure smooth and productive front desk operations.
- Maintain accurate guest records and hotel documentation.
- Handle guest queries, complaints, and feedback professionally.
- Coordinate with Housekeeping, F&B;, Engineering, and other departments for guest requirements.
- Manage billing, cash handling, card payments, and other front office transactions.
- Handle telephone calls, emails, and guest communications.
- Provide information about hotel facilities, services, and local attractions.
- Monitor room status and coordinate with Housekeeping for timely room readiness.
- Prepare shift reports and ensure proper handover to the next shift.
- Follow hotel SOPs, service standards, safety procedures, and guest privacy guidelines.
- Maintain a professional appearance and ensure high standards of guest service.
- Assist the Front Office Manager / AFOM in daily operations and administrative tasks.
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund