Company Description Alphanav India Pvt. Ltd. is a growing organization focused on delivering reliable, technology-enabled solutions to its customers. The company emphasizes quality, efficiency, and strong customer relationships across its operations.

Team members work closely with clients to understand their needs and provide responsive, practical support. Alphanav values collaboration, professional integrity, and continual learning in a dynamic work environment. The Kolkata office offers opportunities to contribute directly to customer-facing and technical coordination activities.

Role Description This is a full-time, on-site role based in Kolkata for an Executive – Customer Support & Co-ordination, with a technical background preferred. The role involves handling customer queries, providing timely support, and ensuring high levels of customer satisfaction through clear communication and follow-up. The executive will coordinate between customers and internal technical teams, track issues, and assist in resolving technical or service-related concerns.

Daily activities include documenting interactions, analyzing customer feedback and recurring issues, and preparing basic reports or updates for management. The role also requires maintaining service standards,



updating customers on resolution status, and supporting process improvements to enhance overall customer experience.

Qualifications

- Robust Customer Support and Customer Satisfaction skills, with the ability to manage queries and maintain positive client relationships.
- Excellent Interpersonal Skills to communicate clearly, collaborate with internal teams, and build trust with customers.
- Experience or aptitude in Technical Support, with the ability to understand basic technical concepts and coordinate with technical staff.
- Good Analytical Skills to interpret issues, identify trends, and contribute to process and service improvements.
- Relevant experience in customer service, technical coordination, or a similar role, preferably in a technology-driven environment.
- Bachelor’s degree or diploma in engineering, IT, business, or a related field is preferred but not mandatory.
- Proficiency in MS Office and comfort with CRM or ticketing tools.
- Strong written and verbal communication skills in English; knowledge of local languages is an advantage.
- Ability to work on-site in Kolkata, manage multiple tasks, and maintain accuracy under time constraints.

📌 Executive - Customer support & Co-ordination (Technical background preferred) (Kolkata)
🏢 Alphanav India
📍 Kolkata