Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties and Responsibilities1.

Managing Collection

Targets

- Ensure adherence to collection schedules.
- Attain EMI and penalty collection objectives.
- Reposition vehicles in cases of defaults.
- Close cases by securing settlement amounts.
- Explore diverse customer communication approaches for effective recovery.

2.

Vendor

Management

- Appoint collection agencies.
- Strategize and allocate tasks to agencies.
- Conduct in office checks to validate procedural adherence.
- Ensure prompt payment deposits by Field Officers (FOS).
- Guarantee timely payments to vendors as per the schedule.
- Conduct training sessions for agents working with vendors.

3.

Executing Recovery

Procedures

- Initiate customer calls for debt recovery.
- Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
- Gather customer feedback to improve the collection process.
- Conduct training sessions to enhance the team's collection skills.

4.

Stakeholder

Management

- Conduct regular stakeholder reviews.
- Align stakeholders with the collection strategy.
- Realign case priorities based on defined deliverables and objectives.

5. Team Management





- Participate in recruitment process to identify right talent for various roles in the team.
- Identify high potential talent and provide opportunity to groom them for future roles.
- Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
- Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions Following decisions are taken by the role:

- Appointment of Vendors

Major Challenges

- Managing assertive customers in default.
- Dealing with deliberate defaulters.
- Sustaining a high team morale.

Required Qualifications and Experience a) Qualifications

- Graduate in any stream

b) Key skills required
- Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers.
- Experience of managing a team is required.
- Communication Skills & Stakeholder Management.
- Good knowledge and connect with legal entities.
- Leadership qualities.
- Result Oriented Mindset.
- Good team player.
- Motivation skills.

Locations

- Job Level: GB03
- Job Title: Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W, NPL-South
- Field Job Location Country: India
- State: KARNATAKA
- Region: South
- City: Bengaluru
- Location Name: Bengaluru - Residency Road
- Tier: Megapolis

📌 Deputy Area Manager - Debt Management Se... (India)
🏢 Bajaj FinServ
📍 India