Overview:

The Customer Service Associate will be responsible for managing customer communications across phone, WhatsApp, and social media channels. The role demands solid communication skills, patience, and a customer-centric attitude to ensure every client receives prompt and professional service.

Key Responsibilities:

- Attend customer calls on the official company phone and provide courteous, efficient assistance.
- Listen patiently to customer queries and address them with professionalism and empathy.
- Manage dissatisfied customers tactfully, de-escalating issues and ensuring a positive service recovery.
- Assist customers in placing orders and navigating the company’s mobile application.
- Coordinate with the sales team to investigate issues and provide timely, satisfactory resolutions.
- Monitor and promptly respond to customer queries received via WhatsApp and the company’s official social media handles.
- Ensure all customer queries are acknowledged and resolved in a timely manner — no inquiry should go unanswered.




- Maintain a structured tracker recording customer details, issues raised, and resolutions provided.
- Contact customers providing 4-star or below reviews, understand their concerns, offer resolutions, and encourage them to revise their feedback to a 5-star rating.

Qualifications & Skills:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in handling customer communication tools (calls, WhatsApp, CRM, and social media).
- Patience, empathy, and a positive attitude towards customer service.
- Prior experience in a customer support or client relations role preferred.

Timing:

9 hours shift with 50 mins of break and one weekly off between Monday to Thursday.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Garia)
🏢 KVARYS International Private Limited (Yes Sir Services)
📍 Garia