- Handle customer queries, requests, and complaints.
- Manage booking, documentation, payment, registration, and possession coordination.
- Coordinate with Sales, Accounts, Legal, and Project teams.
- Maintain accurate customer records and update the CRM system.
- Follow up on payments, documentation, and pending customer requirements.
- Prepare CRM/MIS reports and track customer issues until closure.
- Ensure timely resolution of customer concerns and maintain a positive customer experience.
Candidate Profile
- Graduate in any discipline.
- 2–5 years’ experience in Real Estate CRM/Post-Sales.
- Positive communication and customer-handling skills.
- Proficiency in MS Excel and CRM software.
- Strong coordination, follow-up, and problem-solving skills.
- Experience with a real estate developer will be preferred.
Pay: ₹30,000.00 - ₹55,000.00 per month
Work Location: In person
📌 Customer Relationship Manager (Noida)
🏢 Mahagun Group
📍 Noida
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