Company Description EDUMISSION 100 is a collaborative community of experienced and passionate teachers, each with deep expertise in their subject areas. The organization is driven by a clear vision to provide best-in-class academic support and guidance to students. EDUMISSION 100 focuses on personalized assistance, helping learners achieve solid educational outcomes and long-term success.

Team members work closely together to design effective learning experiences that are both high-quality and student-centered.

Role Description The Customer Relationship Management (CRM) Manager is a full-time, on-site role based in New Delhi. This role is responsible for managing and optimizing the student and parent relationship lifecycle, including onboarding, engagement, retention, and feedback collection. Day-to-day tasks include analyzing customer data, segmenting markets, designing outreach campaigns, and coordinating with sales and academic teams to ensure consistent communication.

The CRM Manager will monitor performance metrics, maintain CRM systems, and lead projects aimed at improving service quality and student satisfaction.



This role also involves building long-term relationships, addressing concerns promptly, and recommending process improvements to enhance overall customer experience.

Qualifications

- Candidates should possess strong Analytical Skills and Market Segmentation abilities to interpret data and identify customer trends.
- Candidates should possess excellent Communication skills to interact effectively with students, parents, and internal teams.
- Candidates should possess solid Sales skills to support enrollment, upselling of programs, and relationship-based outreach.
- Candidates should possess Project Management skills to plan, execute, and track CRM initiatives and improvement projects.
- Familiarity with CRM software and data reporting tools is highly beneficial.
- Bachelor’s degree in Business, Marketing, Education Management, or a related field is preferred.
- Experience in the education sector or customer success roles is an advantage.
- Ability to work collaboratively, manage multiple priorities, and maintain a customer-centric mindset.

📌 Customer Relationship Management Manager (New Delhi)
🏢 EDUMISSION 100
📍 New Delhi