IRIS is growing, and we’re looking for someone to grow with us!

At IRIS, we’re all about making beauty feel effortless — and behind every smooth customer experience is a team that makes it happen.

We’re looking for a CRM Executive who can take ownership of customer communication, order coordination, and day-to-day CRM operations.

What you’ll be handling

- Process and confirm customer orders
- Track orders and coordinate with customers through calls and emails
- Coordinate with courier partners for delivery-related issues
- Check RTO (Return to Origin) orders and update the CRM sheet
- Follow up on abandoned orders through calls
- Prepare and maintain courier-related records and reports
- Review Blue Dart invoices and maintain an Excel sheet for disputed AWBs
- Review E-handler invoices and maintain an Excel sheet for disputed AWBs
- Prepare and maintain monthly reports

What we’re looking for





- 6 months –2 years of experience in CRM, customer support, order management, or a similar role
- Positive communication and customer-handling skills
- Comfortable making customer calls and handling emails
- Good follow-up and coordination skills
- Basic to good knowledge of MS Excel / Google Sheets
- Strong attention to detail
- Ability to manage multiple orders and follow-ups
- A proactive and responsible approach to work

: Experience: 6 months –2 Years

: Role: CRM Executive

: Job Type: Full-time

: Ahmedabad-based candidates only

If you're organised, proactive, and enjoy working with customers, we'd love to have you on the IRIS team.

- : Interested? Send your CV to [email protected]

📌 Customer Relationship Management Manager (Ahmedabad)
🏢 Iris Cosmetics
📍 Ahmedabad