PLEASE READ CAREFULLY BEFORE APPLYING

We are NOT looking for freshers or candidates without relevant experience.

We are specifically looking for a Customer Care Phone Sales Executive who has previously worked for an international clothing/fashion brand, handled US customers, and worked a night shift.

If you have NOT previously worked in an international clothing/fashion brand or have never worked a night shift, PLEASE DO NOT APPLY.

Role: Customer Care & Phone Sales Executive

We are an international fashion brand looking for an experienced customer care professional who can confidently handle US customers, including difficult and angry customers, while also converting customer interactions into sales.

Key Responsibilities

- Handle customer inquiries through phone, chat, and email
- Handle US customers professionally and confidently
- Deal with angry, frustrated, and demanding customers
- Resolve complaints related to orders, products, shipping, returns, refunds, sizing, etc.
- Handle inbound and outbound sales calls
- Convert customer inquiries and leads into sales
- Follow up with customers and potential buyers
- Recommend suitable products and help customers make purchasing decisions
- Maintain accurate customer and order information in the CRM
- Provide excellent customer service while achieving sales targets

MANDATORY REQUIREMENTS

You MUST have

Previous experience working with an international clothing / fashion brand

Previous experience handling US customers

Previous experience working in a US night shift

Experience handling angry or difficult US customers





Previous experience in phone-based customer support and sales

Excellent spoken English

Strong communication and problem-solving skills

Confidence speaking with customers over the phone

Experience in a completely different industry will NOT be considered equivalent.

We specifically want someone who already understands fashion ecommerce customers, US customers, customer complaints, returns/refunds, orders, and phone sales.

Working Hours : 9:30 PM – 5:30 AM IST

You must be comfortable working these hours consistently.

PLEASE DO NOT APPLY IF:

- You have never worked a night shift
- You have never worked with an international clothing/fashion brand
- You have no experience handling US customers
- You have never handled angry or difficult customers
- You have no phone sales experience
- You are a fresher
- Your experience is only in Indian/domestic customer support
- You are looking for a part-time or temporary prospect

We are looking for someone who has actually done this job before — not someone who wants to learn it from scratch.

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s)

- Have you previously worked for an international clothing/fashion brand? If yes, please share the brands url.
- Have you previously worked a US night shift?
- Have you handled US-based customers directly over phone calls?
- Do you have previous experience in phone sales / converting customer calls into sales?
- Have you handled angry, frustrated, or difficult US customers?

Shift availability:
- Night Shift (Preferred)

Work Location: Remote

📌 Customer Care & Phone Sales Executive – International Fashion Brand (India)
🏢 Webvory
📍 India