Pleated Story is a growing women’s apparel D2C brand, and we’re looking for an E-commerce & Operations Executive to join our team.
This is a hands-on role for someone who is organised, proactive and loves taking ownership. You’ll work closely with the founder and our production and fulfilment teams to make sure everything from order → production → dispatch → customer experience runs smoothly.
What you’ll do Manage day-to-day orders and operations on Shopify
Coordinate order fulfilment, packing and dispatch
Track pending orders, deliveries, RTOs and courier issues
Coordinate production requirements with the Master Tailor
Track production, inventory and replenishment requirements
Handle customer queries through WhatsApp, Instagram and other channels
Manage exchanges, returns, order modifications and delivery-related queries
Coordinate with courier partners and resolve operational issues
Maintain daily operational reports and ensure tasks are followed through to closure
Identify gaps in processes and help us build better systems as we scale
What we’re looking for 1–3 years of experience in e-commerce, operations or customer support
Strong organisational and follow-up skills
Excellent communication
Comfortable with Shopify and spreadsheets
Strong attention to detail
Someone who takes ownership and solves problems independently
Comfortable working in a rapid-paced, growing company
Most importantly, we’re looking for someone who doesn’t wait to be told what to do, someone who sees a problem, takes ownership and gets it solved.
If this sounds like you, we’d love to hear from you.