Organization- Andaz Delhi

Summary

Customer Service

- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with positive working relationships.
- Establishes a rapport with guests maintaining good customer relationships.

Operational
- Ensures that minimum brand standards have been implemented.
- Embraces all Touches of Hyatt and the Food & Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Presents menu/drinks list, answers enquiries and makes suggestions regarding food, beverage, and service to guests.
- Takes orders and serves food and beverage to guest according to the established sequence and procedures.
- Fully conversant with all aspects of the Micros Computer System.
- Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the Departmental Operation Manual requirements.
- Takes guest order and serves items without unnecessary delay.




- Is familiar and has good knowledge of the outlet’s Menu and Wine List.
- Up-sells beverage to increase the revenue.
- Reports any difficulties or problem to a Team Leader/Assistant Manager for solutions or follow up actions.
- Maintains par stocks of beverages and guest supplies.
- Prepares “Mis-en-place” according to the requirement and operation needs.
- Clears and resets counters or tables.
- Prepares and serves beverages in accordance with the hotel’s standard.
- Assists in setting up/ decorating the outlet according to the theme during special promotions or occasions.
- Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
- Ensures all glasses are well polished.
- Assists in bar stock inventory and maintains an accurate inventory record.
- Submits request for replenishing the beverage items in the bar.
- Performs the function of cashier as required.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before receiving payment.
- Strictly adheres to all policies and procedures issued by the Finance department with regards to cashiering and cash handling.

Personnel
- Supports the implementation of The People Philosophy,



demonstrating and reinforcing Hyatt’s Values and Culture Characteristics

Other Duties
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health, and safety.
- Responds to changes in the Food & Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Exercises responsible behaviour at all times and positively represents the hotel and Hyatt International.
- Carries out any other reasonable duties and responsibilities as assigned.
- Must remain motivated, competitive, and accountable.
- Possess a solid understanding of current industry trends both local and international.
- Ensures high standards of personal presentation and grooming
- Fully understands and adheres to Hyatt’s Food and Beverage Vision and Mission.
- Reports for duty punctually, wearing the correct uniform and name badge at all times.

Qualifications

- You will be responsible to provide an excellent and consistent level of service to your customers. The Bartender / Cashier is responsible to assist with the customer and bar service at the hotel's selected beverage outlets.
- Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.
- Good customer service, communications and interpersonal skills are a must.
- Food Handler Certification.
- +1 years serving experience in a fast-paced bar/restaurant.

📌 Bartender (Delhi)
🏢 Andaz
📍 Delhi