Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

- Work From Office - Rotational Shift

- Deliver training to NH's & existing staff members following training manuals,



training plan & standards and publish relevant reports.

- Successfully deliver client/Internal targets set on certification standards.

- Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches.

- Lead all BAU interventions such as TNI/TNA, refreshers, knowledge assessments, design short content.

- Evaluate and make necessary amendments to the training material on a periodic basis.

- Complete indulgence on Reporting/MI for all training relevant chores.

- Interact with clients & share lob/SME intelligence for process betterment.

- Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews.

- SOP & Content creation.

Qualifications

- Bachelor's degree

Locations

- Western Pearl, Hitech City road, Kothaguda, Hyderabad, India

- Full time

📌 Assistant Manager - Process Training (Process Trainer/ Training Delivery/ Training Management/Trainer) - Hyderabad (India)
🏢 WNS (Holdings
📍 India