Role: Application & Production Support – AML

Location: Andheri, Mumbai

Experience: 3–6 Years

Employment Type: Full-Time

Work Mode: Work from Office

Role Overview

We are looking for an experienced Application & Production Support professional with 3–6 years of experience supporting enterprise applications, with mandatory experience in AML applications/processes.

The candidate should have strong hands-on expertise in Linux/Unix, SQL, and APIs, along with experience in production monitoring, incident management, application troubleshooting, batch/job monitoring, and stakeholder coordination.

Key Responsibilities

- Provide technical and operational support for AML / transaction monitoring applications.
- Monitor application availability, alerts, APIs, interfaces, scheduled jobs, and production parameters.
- Troubleshoot production issues and perform initial investigation, impact analysis, and root-cause analysis.
- Use SQL for data validation, investigation, and troubleshooting.
- Use Linux/Unix commands for log analysis, application monitoring, and troubleshooting.
- Troubleshoot and validate REST APIs and API integrations.
- Monitor batch jobs and identify failures, exceptions, and operational issues.
- Perform daily EOD/EOM activities and production checks.
- Manage incidents, service requests,



and user queries through ticketing tools.
- Coordinate with Application, Database, Infrastructure, Middleware, and other technical teams.
- Provide timely updates to users and stakeholders and escalate complex issues when required.
- Maintain support documentation, SOPs, and knowledge articles.
- Participate in BCP/DR drills and ensure adherence to SLAs and production support processes.

Required Experience & Skills
- 3–6 years of experience in Application Support / Production Support / IT Operations.
- Mandatory: Experience supporting AML applications/processes.
- Solid hands-on experience in Linux/Unix.
- Strong hands-on experience in SQL for troubleshooting and data validation.
- Hands-on experience with APIs, preferably REST APIs.
- Good understanding of AML / Transaction Monitoring / Financial Crime Compliance processes.
- Experience in incident, service request, and ticket management.
- Experience with application monitoring, batch jobs, interfaces, logs, and production troubleshooting.
- Experience in EOD/EOM processing and operational activities.
- Strong analytical and troubleshooting skills.
- Good communication and stakeholder coordination skills.
- BFSI/Banking domain experience is preferred.

📌 Application Support Engineer (Mumbai)
🏢 AQM technologies
📍 Mumbai