IBM Tivoli Support Engineer –

Role: IBM Tivoli Support Engineer / Application Support Engineer

Support Level: L2/L3

Experience: Typically 4–8 years The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster including weekend support.

Key Responsibilities

- Provide L2/L3 production support for IBM Tivoli applications and components.
- Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
- Troubleshoot Tivoli application/service failures and connectivity issues.
- Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
- Investigate alerts and production incidents using application and OS logs.
- Perform root cause analysis (RCA) for recurring or critical incidents.
- Support installation, configuration, patching, upgrades, and maintenance activities.
- Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
- Write and maintain Shell/Python scripts for monitoring, health checks,



log analysis, and operational automation.
- Work with database teams for Tivoli-related database connectivity and performance issues.
- Handle incident/change/problem/service-request tickets using ITSM processes.
- Maintain SOPs, runbooks, operational documentation, and knowledge articles.
- Participate in on-call/production support and major incident troubleshooting as required.
- Coordinate with IBM/vendor support for complex product issues.

Required Technical Skill Set

Skill Area Expected Knowledge

IBM Tivoli Administration, configuration, monitoring and troubleshooting

Linux/Unix Solid command-line and system troubleshooting

Shell Scripting Bash/Korn shell scripting and automation

Python Basic-to-intermediate scripting for support automation

Database SQL fundamentals; DB connectivity and troubleshooting

Networking TCP/IP, DNS, ports, firewall and connectivity troubleshooting

📌 Application Support & Maintenance - IBM Tivoli (Noida)
🏢 NTT DATA Services
📍 Noida