Location: Vadodara, Gujarat

Department: Accounts & Operations

Employment Type: Full-Time

Experience: 2–5 years preferred

Timing: Mon - Friday (9 AM-5PM EST)

About the Role

We are looking for a responsible and organized Accounts & Operations Executive to manage day-to-day accounting, customer account coordination, administrative activities, and back-office operations. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers, sales, accounts, and technical support teams.

Roles & Responsibilities

Accounts & Billing

- Prepare and send customer invoices and quotations as required.
- Maintain accurate customer billing and account information.
- Follow up with customers regarding pending and overdue payments.
- Maintain payment records and coordinate payment collection.
- Provide customers with accurate information regarding invoices, payments, balances, and account status.

Customer Account Management

- Maintain complete and up-to-date customer records.
- Manage customer contracts, agreements, SLAs, and related documentation.
- Monitor contract expiration dates, renewals, amendments, and pending paperwork.
- Communicate with customers professionally regarding billing, contracts, and account-related matters.
- Develop and maintain positive relationships with customers through timely and friendly communication.

Administration & Back-Office Operations

- Maintain organized digital and physical records.
- Manage day-to-day administrative and back-office activities.
- Coordinate between management, sales, accounts, and technical support teams.
- Track pending tasks and ensure timely follow-up and completion.




- Prepare regular operational and management reports.
- Maintain internal databases, spreadsheets, customer information, and documentation.

Sales & Support Operations

- Coordinate with the Sales Team regarding customer onboarding, estimates, contracts, and billing.
- Coordinate with the Technical Support Team regarding customer requirements and pending issues.
- Monitor whether customer requests and internal tasks are being completed on time.
- Follow up with team members on pending customer-related activities.

Technical Support Quality Monitoring

- Review and monitor technical support calls to ensure professional customer communication.
- Check whether support executives are following company procedures and service standards.
- Identify customer service or communication issues and report them to management.
- Maintain basic call quality and support performance reports.
- Provide feedback to the support team when required.

Candidate Requirements
- Bachelor's degree in Commerce, Accounting, Business Administration, or a related field preferred.
- 2–5 years of experience in accounts, administration, operations, or back-office management.
- Good understanding of invoicing, payment follow-ups, and basic accounting.
- Strong knowledge of MS Excel/Google Sheets.
- Good written and verbal communication skills.
- Solid organizational and follow-up skills.
- Ability to communicate professionally with customers.
- Ability to manage multiple tasks and priorities.
- Good attention to detail and documentation skills.
- Experience with US accounting software
- Experience working with a sales or technical support team is an advantage.

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