Job Summary
We are looking for a Customer Service Representative (CSR) to manage customer inquiries, orders, and post-sales support. The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to work effectively with multiple internal departments.
Roles & Responsibilities
Manage a high volume of inbound and outbound customer emails in a timely manner, handling 35+ emails daily .
Provide clear and concise information about products, services, and company policies.
Accurately enter customer orders based on defined criteria and provide order acknowledgments.
Meet established performance metrics, including response times and timely order processing.
Accurately document customer interactions and update relevant systems.
Handle post-sales issues, including:
Returns
Invoice reconciliation
Credits
Rebills




Communicate with customers in a friendly and professional manner while actively listening to their concerns.
Coordinate with multiple internal departments, including Shipping, Sourcing, Sales, and Accounting , to resolve customer issues.
Perform other duties and responsibilities as assigned.
Requirements
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to work effectively as part of a team.
Willingness and ability to learn ERP systems and internal processes.
Self-starter with a proactive approach to work.
Quick learner with the ability to work independently and with minimal supervision.
Proficiency in Microsoft Excel, Word, and Outlook .
Robust attention to detail and accuracy.
Ability to handle multiple customer interactions and changing priorities effectively.

📌 Customer Service Representative (Chennai)
🏢 ELIXIR Global
📍 Chennai