Roles and Responsibilities:
Responsible for IT Infrastructure & Cloud Service delivery
Responsible for SLA’s & KPI’s for IT Infra & Cloud L1, L2 & L3 support
Responsible for Business/stakeholder relationship management
Work as an IT advisor to the customer to suggest improvements in IT Infra & Cloud area
Participate in Cloud Practice Building & pre sales activities
Ensure team members have transparent, measurable goals, responsibilities, and performance standards.
Provide mentorship and feedback to help the team excel.
Responsible in terms of best practice sharing, team building exercises, guidance, and mentoring team member
Responsible for upskilling / cross skilling team members
projects, processes, and governance to mitigate risk.
Responsible for getting IT policies and procedures implemented that enable strong security and risk-management capabilities.
Identifies and implements improvement in ongoing support of the network, server,



and communications infrastructure to ensure high performance of the IT department.
Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity lever
Helps in implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of new investments within the technology infrastructure.
Own and drive financials of the account

Skills Required:
Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)
Good knowledge & experience in IT infra, L1 & Monitoring
Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.
SLA & Stakeholder Management
Good ITIL Process knowledge
Understanding of Cloud concepts
Proficient in ITSM tools functionality like Service Now etc
Ability to lead 25+ members team

📌 Project Manager (Gurugram)
🏢 Incedo
📍 Gurugram