Digital Marketing Account Manager – Better Insights
Pune | Full-time

About the Role
Better Insights is a marketing & branding agency running Meta/Google Ads campaigns and CRM implementations for clients across education, healthcare, and real estate. We're looking for a Digital Marketing Account Manager to own client relationships end-to-end — someone who can translate campaign performance into a conversation the client understands, lead the team working on that account, and coordinate internally between ads, creative, and CRM teams so nothing falls through the cracks.

What You'll Do
Own day-to-day relationships for a portfolio of clients — single point of contact for all things account-related
Lead and manage the team working on your accounts (ads executives, designers, CRM/content support) — assign work, review output, and ensure quality and timely delivery
Understand each client's business goals and translate them into briefs for the ads, creative, and CRM teams
Coordinate internally to ensure campaigns, content, and deliverables are executed on time and to scope
Track campaign performance (Meta/Google Ads, CRM/lead data) and prepare client-ready reports with clear insights and recommendations
Lead regular client calls/meetings — performance reviews, strategy discussions, and check-ins
Spot upsell and growth opportunities within existing accounts
Manage timelines, scopes, and expectations to keep projects on track and clients happy




Handle escalations and resolve issues quickly, keeping both client and internal teams aligned
Maintain account documentation — SOWs, deliverables trackers, meeting notes, renewal timelines

What We're Looking For
2–4+ years of experience in client servicing/account management at a digital marketing or advertising agency, with some experience managing or leading a small team
Working knowledge of Meta Ads, Google Ads, and digital marketing fundamentals (you don't need to run campaigns, but you need to understand them well enough to explain them and guide a team executing them)
Strong communication and presentation skills — comfortable speaking to founders, marketing heads, and senior stakeholders
Ability to manage multiple clients/accounts and the people working on them simultaneously, without dropping the ball
Analytical mindset — can read a performance report and pull out what actually matters for the client
Highly organized, proactive, and calm under deadline pressure
Bonus: experience with CRM tools (Zoho, HubSpot, etc.) and familiarity with education or healthcare sector clients

Experience & Qualifications
Bachelor's degree in Marketing, Business, Mass Communication, or related field
Prior experience in an agency setting (strongly preferred over brand-side)
Prior experience leading or mentoring a small team preferred

To Apply
Share your resume along with a brief note on the accounts/teams you've managed.

📌 Digital Marketing Account Manager (Pune)
🏢 Better Insights
📍 Pune