Handled international customer calls and provided professional support to customers from different regions. Understood customer requirements, resolved queries and complaints, provided accurate information, and maintained a high standard of communication and customer service.
Key Responsibilities:
Handle inbound and outbound international customer calls.
Communicate professionally with customers from different countries.
Understand and resolve customer queries and concerns.
Provide accurate information about products and services.
Maintain customer records and update call details.
Follow company policies, process guidelines,
and quality standards.
Meet productivity, quality, and customer satisfaction targets.
Escalate complex issues to the appropriate team when required.