A **Loan Recovery Agent (Field Executive)** is responsible for visiting customers who have overdue loan payments and helping the company recover outstanding amounts while following company policies and legal guidelines.
### Key Responsibilities
- Visit customers at their registered/residential/business addresses for payment follow-up.
- Contact customers regarding overdue EMIs and outstanding loan amounts.
- Explain the overdue amount, payment options, and applicable company procedures.
- Negotiate payment commitments and follow up on promised payment dates.
- Collect payments through approved company channels and provide proper acknowledgment.
- Maintain accurate records of customer visits, discussions, and payment commitments.
- Submit daily/weekly field visit and recovery reports to the supervisor.
- Coordinate with the collection team and branch office regarding difficult or disputed accounts.
- Handle customer queries professionally and escalate complaints when required.
- Meet assigned recovery targets while maintaining professional and respectful behavior.
- Follow all company policies, customer-protection requirements,
and applicable laws.
### Required Skills
- Good communication and convincing skills.
- Comfortable with field travel and meeting customers.
- Basic knowledge of smartphones, apps, and data entry.
- Ability to handle difficult conversations calmly.
- Basic knowledge of Hindi/Punjabi/English can be useful depending on the location.
- Two-wheeler and valid driving licence may be preferred for field work.
### Typical Job Profile
**Position:** Loan Recovery Agent / Field Collection Executive
**Department:** Collections / Recovery
**Work Type:** Field-based
**Experience:** Freshers may be eligible; experience in banking, finance, sales, or collections is an advantage.