Contact customers by phone, email, and other approved channels regarding overdue payments.
Follow up on assigned accounts and achieve monthly collection/recovery targets.
Understand customer payment issues and negotiate suitable repayment plans within approved guidelines.
Maintain accurate records of collection activities, commitments, and payments.
Send payment reminders and required collection-related communications.
Escalate high-risk, disputed, or difficult accounts to the appropriate team.
Coordinate with sales, customer service, finance, and legal teams when required.
Prepare daily/weekly collection reports and update account status.
Follow company policies, regulatory requirements, and ethical collection practices.
📌 Telecaller Pune
🏢 Armani Financial Services
📍 Pune
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