Role & responsibilities
Strategize and execute end-to-end debt recovery across early to late-stage delinquency portfolios.
manage contact center tele-collections, dialer allocation strategies, and agent productivity metrics.
-oversee multi-channel recovery networks, including field collection agencies, legal execution, and vendor compliance.
Preferred candidate profile
12+ Years experience deep domain expertise in retail loan collections and call center management within Banking, NBFCs, or FinTech's.
Tele-calling &Tech; Mastery Proven track record of optimizing dialer efficiency, contact ability rates, and automated digital workflows.
Career Stability Consistent long-term tenures with top financial institutions, with a robust preference against short-term job-hopping.