We are looking for an experienced and energetic Banquet Captain to supervise and coordinate banquet operations. The candidate will be responsible for ensuring excellent guest service, smooth event execution, and effective coordination with the banquet team and other hotel departments.
Role & responsibilities
Supervise and coordinate all banquet operations and service activities.
Ensure banquet halls are properly set up as per the event requirements and BEOs.
Brief the banquet team before events regarding service standards and responsibilities.
Monitor food and beverage service to ensure high-quality guest satisfaction.
Coordinate with the Kitchen, Sales, Front Office, and other departments for smooth event execution.
Handle guest requests and resolve service-related issues promptly.
Ensure proper grooming, discipline, and service standards among banquet associates.
Monitor cleanliness and maintenance of banquet areas and equipment.
Assist in training and guiding junior banquet service staff.
Ensure all events are conducted according to hotel policies and standards.
Report operational issues and guest feedback to the Banquet Manager.
Preferred candidate profile
Graduate or Diploma in Hotel Management or a related field.
34 years of experience in Banquet Operations or Food & Beverage Service.
Robust knowledge of banquet service procedures and event operations.
Positive leadership, team management, and guest service skills.
Ability to work under pressure and manage multiple events.
Valuable communication and interpersonal skills.