Role & responsibilities

Role: VisionPLUS Application Support Engineer / Analyst
Experience: Typically 28 years, depending on L1/L2/L3 responsibilities
Domain: Banking / Cards & Payments

Key Responsibilities
Provide L1/L2 production support for VisionPLUS applications.
Monitor batch jobs, online transactions, application alerts and system health.
Troubleshoot incidents related to VisionPLUS modules such as CMS, FAS, TRAMS, ITS and VMx.
Analyze production issues, identify root causes and provide permanent fixes or workarounds.
Monitor and troubleshoot JCL/batch failures and coordinate with relevant teams for resolution.
Work with COBOL, JCL, VSAM and CICS programs for issue analysis and fixes.
Perform impact analysis for application changes and defects.
Handle incident, problem and change-management activities using ITSM tools.
Prepare RCA, incident reports,



SOPs and technical documentation.
Coordinate with development, infrastructure, database, testing and vendor teams.
Support release deployments, patches, production implementation and post-deployment validation.
Participate in production calls/on-call support when required.
Support enhancements and maintenance activities in the VisionPLUS setting. A APEX 2000+1

Required Technical Skills
VisionPLUS: CMS, FAS, TRAMS, ITS/VMx
Mainframe: COBOL, JCL, VSAM, CICS
Batch processing and job scheduling
Mainframe troubleshooting and debugging
DB2/SQL knowledge is helpful
Tools such as Endevor, Changeman, Control-M, File-Aid
Incident/Problem/Change management
ITIL/ServiceNow or similar ITSM exposure

📌 Vision Plus Support Engineer Mumbai Immediate Joiner Only
🏢 Clover Infotech
📍 Mumbai