Role & responsibilities:
Welcome and assist members / visitors in a courteous and skilled manner.
Respond to phone calls, emails, and in-person inquiries regarding club services, membership plans, class schedules, and events.
Address and resolve customer concerns promptly and efficiently.
Keep members informed about upcoming events, promotions, and current services, and distribute promotional materials and club information.
Assist in creating and updating content for newsletters, social media, and other club communications.
Share customer feedback and insights with management to support service improvement initiatives.
Assist in club events for planning, preparation, coordination, successful execution and feedback etc.
Monitor and ensure the clubs quality in terms of aesthetics, look-feel- smell, cleanliness and orderliness
📌 Front Office Executive Mumbai
🏢 Ileseum Clubs
📍 Mumbai
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