Key Responsibilities
Drive Supply Ops, monitor and improve key operational metrics (Eg – Live tracking, Bus cancellations, DMS adoption, etc.
Analyse operational & business data to identify trends, gaps, and improvement areas.
Prepare weekly and monthly performance reports and dashboards.
Work closely with cross functional departments to resolve issues and improve service quality.
Assisting in defining SOPs, tracking, ensuring adherence & execution
Coordinate with cross-functional teams (product, supply, support, CRM, etc.).
Ensure adherence to operational standards and policies.

Educational Qualification: B.Tech / MBA

Experience: 2–4 years of experience in operations, account management

Keyskillsrequiredforthe Role
Managed a defined set of supply partners, accounts,



or a specific region.
Handled partner interactions, issue resolution, and performance improvement initiatives.
Worked with data to track performance, identify gaps, and drive corrective actions.
Drove adoption of key business programs or process improvements.
Managed projects or initiatives with explicit targets and timelines.
Demonstrated measurable impact on operational or revenue metrics
Robust analytical skills with proficiency in Excel, MS office or Google Sheets.
Valuable stakeholder management and communication skills

📌 Senior Executive Program Management Bengaluru (India)
🏢 MakeMyTrip.com
📍 India