Freshworks is looking for a highly motivated and experienced Staff Product Manager for our AI team. This role will be pivotal in driving our AI Agent product line forward focusing on customer experience (including customer service, sales, marketing use cases) and/or employee experience markets (including IT Service Management, HR Service Management, and IT Operations Management use cases). The role requires a valuable understanding of AI Agents and AI Assistants use cases. This role will closely collaborate with product, engineering and GTM leadership to drive decisions and initiatives to build a compelling value proposition and drive adoption & usage with customers.
Responsibilities:
Define the long-term strategy and vision for the product, leveraging broad customer
research, customer experience and current technologies to deliver features to our
Customers
Bring value addition by thinking big and continuously pitching current product ideas
Drive requirement definition, customer experience design, product roadmap and
Prioritization
Define and own the business metrics and OKRs for our products
Ability to translate complex processes into technical requirements while also
managing delivery and operations
Work with the Product Leadership to prioritize problems or themes to reach the
Outcomes
Define the outcome for sprints and releases and prioritizes the initiatives for the
scrum teams
Work with the developers and designers to build a product that meets the expected
outcomes and market needs
Work with both UX and Development to understand design or technology implications
in solution ideas