Laundry Delivery Staff – Roles & Responsibilities
Customer Pickup & Delivery
Collect garments from customers as per the scheduled pickup time.
Deliver cleaned and packed garments safely and on time.
Ensure the correct garments are handed over to the correct customer.
Order Verification
Check customer name, order number, garment count, and delivery details before delivery.
Verify garments and packages for any visible damage or missing items.
Customer Service
Communicate politely and professionally with customers.
Handle basic customer queries regarding pickup, delivery, and order status.
Report complaints or special requests to the concerned team.
Payment Collection
Collect cash/online payments where applicable.
Provide receipts and submit collected cash to the office/accounts team.
Ensure accurate payment recording.
Route & Time Management
Plan delivery routes efficiently to avoid delays.
Follow assigned delivery schedules and maintain punctuality.
Use navigation applications when required.
Order Handling
Handle garments carefully during transportation.
Maintain cleanliness and hygiene of the delivery vehicle/bag.
Ensure garments remain properly packed and protected.
Documentation & Updates
Update delivery status in the company system/app.
Obtain customer confirmation/signature/OTP after delivery, where applicable.
Report unsuccessful deliveries immediately.
Vehicle Responsibility
Maintain the delivery vehicle in clean and positive working condition.
Follow all traffic and safety regulations.
Inform the supervisor about vehicle maintenance requirements.
Coordination
Coordinate with the laundry processing, billing, and customer service teams.
Inform the team about delays, address issues, or customer-specific instructions.
Qualified Conduct
Wear the prescribed uniform and ID card.
Maintain skilled behaviour and good personal hygiene.
Protect customer information and company property.