department, municipal corporation, police) as required

f. Reporting & Administration
Prepare daily/weekly/monthly operational and customer service reports for the GM
Track KPIs: footfall, complaint resolution time, service audit scores, cost per sq. ft.
Support the GM in budgeting, planning, and strategic initiatives

Key Requirements

a. Education
Bachelor's degree in Business Administration, Hospitality, Facility Management, or related

field (MBA preferred)

b. Experience
10–15 years of experience in mall/retail operations, hospitality, or facility management
Minimum 3–4 years in a supervisory/managerial role
Prior experience in a retail mall, large-format retail, or hospitality workplace strongly

preferred

c. Skills & Competencies
Solid leadership and team management skills




Excellent customer service orientation and complaint-resolution ability
Sound knowledge of facility management, vendor management, and safety compliance
Strong communication and stakeholder management skills
Proficiency in MS Office; familiarity with CAFM/FM software is a plus
Ability to work under pressure and manage multiple priorities
Willingness to work flexible hours, including weekends and holidays (retail workplace)

Key Performance Indicators (KPIs)
Customer satisfaction / NPS scores
Complaint resolution turnaround time
Facility uptime and audit compliance scores
Operational cost management vs. budget
Safety incident rate
Staff attrition and training completion rates

📌 Assistant General Manager Operations Bengaluru
🏢 The Phoenix Mills
📍 Bengaluru