Customer Relationship Manager (CCM)

Company: Arabella Papers
About Us:

We are a 35+ year-old Jaipur-based group operating across the Globe, Luxury bespoke invitations & paper products, fashion and lifestyle, with a portfolio of brands including Arabella Papers, Arabella Mode, Bunai, Aaheli and Mulmul.

Our businesses are built around strong design, quality craftsmanship, attention to detail and a clear understanding of our customers. From high-end wedding invitations and paper collateral to fashion and lifestyle, we create products that are design-led, thoughtfully made and positioned in the premium segment.

With a growing portfolio and an entrepreneurial working culture, we are focused on building robust brands, improving processes and creating an organisation where talented people can take ownership, learn quickly and grow with the business.

Headquartered in Jaipur, we are a fast-growing group with a solid creative foundation and an ambitious vision for the future.

Role
Experience: 1–3 Years
Employment Type: Full-Time

We are looking for a Customer Care Executive who can professionally handle client requirements from initial inquiry to final fulfillment through email and chat.

Key Responsibilities

Communicate with clients through email,



WhatsApp, and chat.

Understand and accurately capture client requirements.

Guide clients regarding customization, designs, materials, and orders.

Coordinate with the design and production teams to fulfill client requirements.

Handle revisions, follow-ups, and client queries professionally.

Ensure a smooth and premium customer experience.

Requirements

Excellent written and spoken English is mandatory.

Strong grammar, vocabulary, and professional email-writing skills.

Excellent communication and client-handling abilities.

Robust attention to detail and follow-up skills.

Ability to understand requirements and communicate them clearly to internal teams.

Customer-focused, patient, organized, and professional.

Experience with international clients or premium/luxury brands will be an advantage.

Key Requirement: We need someone who is exceptionally good at English communication and can independently handle skilled client conversations through email and chat.

Pay: From ₹25,000.00 per month

Benefits:
Cell phone reimbursement
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Relationship Manager Crm Jaipur
🏢 Arabella Papers
📍 Jaipur