Guest Relations
Welcome and greet guests in a friendly and skilled manner.
Understand guest requirements and provide prompt assistance.
Handle guest queries, requests, and complaints professionally.
Ensure a positive guest experience throughout their stay.
Maintain a high standard of customer service and hospitality.
Front Desk Operations
Handle check-in and check-out procedures accurately.
Verify guest details and maintain required records.
Manage room/reservation information and availability.
Handle telephone calls, emails, and guest enquiries.
Coordinate with housekeeping and other departments for room status and guest requirements.
Reservations & Bookings
Handle room reservations and booking enquiries.
Update reservation details accurately in the system.
Coordinate with relevant teams regarding arrivals, departures, special requests, and room requirements.
Follow up on pending or confirmed reservations.
Billing & Cash Handling
Prepare and process guest bills accurately.
Collect payments through cash, card, UPI, or other approved methods.
Maintain proper records of collections and transactions.
Ensure cash handling and billing procedures are followed as per company policy.
Coordination
Coordinate with Housekeeping,



Kitchen, Maintenance, Security, Accounts, and Operations teams.
Communicate guest requirements and special requests to the concerned department.
Ensure timely resolution of guest issues.
Documentation & Reporting
Maintain guest records and front office documents.
Prepare daily reports related to occupancy, bookings, collections, and guest transactions as required.
Ensure all records are updated accurately and maintained confidentially.
Safety & Compliance
Follow company SOPs, safety procedures, and statutory requirements.
Ensure guest information and company information are handled confidentially.
Report any security, safety, maintenance, or operational concerns to the reporting manager immediately.
Additional Responsibilities
Support the Front Office Manager in daily operations.
Assist during peak hours and special events when required.
Maintain cleanliness and skilled appearance of the front desk area.
Perform any other duties assigned by the management.

Pay: ₹8,798.71 - ₹25,000.00 per month

Advantages:
Food provided
Provident Fund

Work Location: In person

📌 Front Office Executive Puducherry (India)
🏢 Ciclo Cafe Restaurant
📍 India