Manage end-to-end warranty claim processing as per Tata Motors’ policies and guidelines.
Ensure timely submission, follow-up, and closure of warranty claims.
Monitor claim timelines, approvals, rejections, and maintain MIS reports.
Coordinate with Tata Motors officials for claim audits, approvals, and compliance.
Ensure quality assurance and adherence to OEM standards across all documentation.
Analyze claim trends, failures, and provide technical feedback to improve workshop performance.