We are looking for a Customer Success & Operations Associate to manage client relationships, ensure customer satisfaction, coordinate with internal teams, and support account retention and growth.
Roles & Responsibilities
Manage client onboarding and ensure a smooth transition from sales to delivery.
Act as the primary point of contact for assigned clients.
Maintain regular communication and follow up on client requirements.
Coordinate with internal teams to ensure timely delivery and issue resolution.
Handle client concerns, escalations, and ensure timely closure.
Monitor customer satisfaction and identify retention/churn risks.
Identify upselling, cross-selling, and renewal opportunities.
Maintain accurate client information and activities in the CRM.
Prepare account status reports, client feedback reports, and QBRs.
Build strong, long-term relationships with clients.
Key Skills
Good communication and interpersonal skills
Customer relationship management
Active listening and empathy
Problem-solving and conflict resolution
Valuable organizational and time-management skills
Basic knowledge of CRM and ticketing systems
Basic reporting and analytical skills
Proficiency in Google Workspace – Docs, Sheets, Meet
Willingness to learn and work with new tools
Key Performance Indicators
Customer satisfaction and retention
Response and resolution time
Renewal and account growth
Upselling/cross-selling opportunities
Timely communication and issue resolution
CRM accuracy and activity tracking
Qualification
Any Degree / BE / B.Tech – IT, Computer Science or related field
Experience
Fresher / 0–2 Years
Job Location
Guindy, Chennai – In office
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Versatile schedule
Work Location: In person
📌 Customer Success & Operations Associate Guindy (India)
🏢 South India Shelters Private
📍 India
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