Manage customer information and maintain accurate CRM records.
Required Skills:
Positive communication and interpersonal skills.
Knowledge of CRM software and customer management.
Basic knowledge of MS Excel and MS Office.
Positive follow-up and problem-solving skills.
Customer-handling and relationship-management skills.
Positive organizational and time-management skills.
Ability to work under pressure and meet deadlines.
Qualification: 12th Pass / Graduate in any discipline.
Experience: Freshers and experienced candidates can apply.
Handle customer queries, complaints, and requests through calls, emails, and messages.
Follow up with customers regarding leads, orders, services, or pending requirements.
Update customer interactions, follow-ups, and status in the CRM system.
Coordinate with sales, service, and other departments to resolve customer issues.
Track leads and ensure timely follow-ups.
Prepare daily/weekly customer and follow-up reports.
Maintain customer databases and ensure data accuracy.
Build and maintain positive relationships with existing customers.
Identify customer requirements and provide appropriate solutions.
Monitor customer feedback and escalate unresolved issues to seniors.
Meet assigned customer service and follow-up targets.