Key Responsibilities
Diagnostics & Troubleshooting: Test machinery and diagnose electrical, mechanical, or software errors to figure out the root cause of breakdowns.
Repair & Maintenance: Perform scheduled preventative maintenance and execute emergency on-site repairs or component replacements.
Customer Support & Training: Train client operators on proper machine usage, maintenance, and safety protocols to prevent future issues.
Documentation & Reporting: Complete accurate service reports, log work hours, update maintenance logs, and manage parts inventory.
Cost Estimation: Calculating the cost of materials, labor, and parts using a BOQ (Bill of Quantities)—a detailed list of required items for a project.
Proposal Development: Creating detailed project offers that match both technical specifications and business budgets.
Vendor & Client Management: Talking to suppliers for price quotes, negotiating contracts, and explaining complex engineering concepts in easy business terms.
and electrical troubleshooting skills.
Problem-Solving: Ability to analyze complex mechanical failures independently while working in office.
Communication: Transparent verbal and written skills to explain technical issues to non-technical clients and management.
Time Management: Efficiently manage travel schedules and service calls to minimize customer downtime
Qualifications & Requirements
Education: High school diploma or GED, often paired with a technical certificate, trade school training, or a diploma in electrical/mechanical engineering.
Experience: 1 to 5 years of hands-on experience in field service, industrial maintenance, or a related technical role.
Experience: while senior roles ask for 4 to 6 years of experience in industrial sales or business development