Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Oracle Engagement Cloud - Service
Valuable to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: AI Powered Tech Talent. Lead / Senior Specialist for Oracle Oracle Engagement Cloud - Service with AI-first mindset to accelerate business outcomes by enabling embedded Oracle AI Ready in day-to-day workflows.
Key responsibilities:
Enable and operationalize embedded Oracle AI capabilities relevant to Oracle Engagement Cloud - Service workflows (configuration, security, role controls, and adoption).
Run use-case discovery workshops and map business pain points to Oracle product AI features define value KPIs and adoption metrics.
Implement Oracle AI governance inside the application:
access controls, auditability, human-in-the-loop approvals, and responsible-use guardrails.
Extend Oracle screens/processes safely using supported extensions/APIs so AI outputs land in the right workflow state (no breaking compliance).
Deliver rollout playbooks: pilot phased deployment training and hyper care, with measurable productivity / cycle-time improvements.
Qualified & Technical skills:
Deep hands-on with Oracle Engagement Cloud - Service
Oracle security/roles and workflow states configuration and feature enablement
Integration basics (APIs, events, OIC where applicable) and testing mindset
Prompt/template assets where supported telemetry, audit logs, and KPI tracking
Additional information: Experience aligned to level level solid stakeholder management and delivery discipline.