Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work setting.
ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
Job Description:
Career Opportunities
Job Code: IJP- Executive Customer Engagement
Position
Assistant Manager– Customer Engagement
No. of Positions
Department
Operations
Function
Operations - Agency
Reporting to
Asst Manager - Customer Engagement
Band
5A
Location
Coimbatore APC
Last date of submission
Key Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
Current Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating
Measure of Success:
Service to Delight- 3Days
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests <1%
100 % Accuracy of POS requests
100 % Accuracy of Customer service
Zero Day upload of POS & Claims Docs in FTP server.
Audit rating 2
Desired qualifications and experience:
Graduate / Post-Graduate in any discipline.
Minimum 2 years’ experience handling front end customer services
Knowledge of service quality is required
Knowledge and skills required:
Must be highly customer centric
Excellent communication skills
Good co-ordination skills
Data management on Excel should be valuable
State:
Tamil Nadu
Branch:
Coimbatore APC
Department:
Operations
Function:
Operations - Agency
Posted On:
21-Sep-2026
📌 Assistant Manager Customer Engagement Agency Tamil Nadu
🏢 AxisMaxlife
📍 Tamil Nadu
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.