Customer Support Executive – Fresher

Company: KoinBX
Location: Madurai
Experience: Fresher / 0–1 Year
Employment Type: Full-Time
Work Mode: Work From Office
Working Days: 6 Days a Week
Shift: Rotational Shifts

Job Summary

We are looking for fresher candidates to join our Customer Support team. The candidate will be responsible for assisting customers, handling queries, and providing timely and skilled support.

Key Responsibilities
Handle customer queries through calls, chats, and emails.
Understand customer concerns and provide appropriate solutions.
Maintain a qualified and positive approach while interacting with customers.
Escalate complex issues to the concerned team.
Maintain accurate records of customer interactions.
Follow company policies and customer support procedures.




Work effectively as part of a team.

Requirements
Solid communication skills in English.
Good listening and interpersonal skills.
Basic computer knowledge.
Good problem-solving attitude.
Willingness to learn and develop customer service skills.
Comfortable working in rotational shifts.
Freshers are welcome to apply.

Skills

Communication | Customer Handling | Active Listening | Problem Solving | Teamwork | Basic Computer Skills

Pay: ₹12,552.12 - ₹18,780.46 per month

Benefits:
Cell phone reimbursement
Flexible schedule
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Executive Cse Madurai
🏢 Aeternum
📍 Madurai