OPERATIONS HEAD- (PLANS DIVISION)

About: Zealver delivers proactive Senior care through Healthy Aging membership Plans and Assisted

Living solutions—A seamless ecosystem supporting seniors and their families at home and as part of

employer perks.

Location: Andheri, Mumbai

Experience: 10 to 15 years in the Healthcare / Senior Care / Wellness industry

Zealver is looking for a dynamic operations leader to head operations for our Healthy Aging Plans

division. This role will own end-to-end operations from onboarding and service delivery to

retention, quality, and scale, ensuring a seamless, high-quality experience for our members.

Responsibilities overview:
Execute the complete plan lifecycle: onboarding, service delivery, renewals & retention
Drive service excellence with strong SLA adherence and member satisfaction (NPS)
Build and optimize SOP-led, scalable operations across cities
Manage vendor & partner ecosystem (doctors, diagnostics, care providers)
Oversee team performance, training, and operational KPIs
Work closely with business teams on reporting, engagement & escalations

Ideal candidate profile:
10+ years background in healthcare / senior care / subscription-based services




Experience managing multi-city operations & vendor ecosystems
Proven ability to build SOP-driven, scalable teams
Focus on service excellence, process optimization & client satisfaction
Robust stakeholder management & communication skills

Job Type: Full time

Pay: ₹900,000.00 - ₹1,400,000.00 per year

Application Question(s):
Do you have 10+ years of experience in Healthcare, Senior Care, Wellness, or Membership Services?
Do you have experience managing end-to-end operations?
Have you managed multi-city operations? If yes, how many cities?
Have you managed a team of 5+ members?
Do you have experience managing healthcare vendors/partners such as doctors, hospitals, diagnostics, or caregivers?
Do you have experience creating and implementing SOPs?
Have you managed SLA, NPS, customer satisfaction, and retention KPIs?
Do you have experience handling customer escalations and service quality issues?
Are you currently based in Mumbai or willing to relocate to Mumbai?
Is your expected CTC within ₹9–12 LPA? and what is notice period?

Experience:
Healthcare management: 10 years (Required)

Work Location: In person

📌 Operations Head Andheri
🏢 Zealver Living
📍 Andheri