Job Summary

The Shift Manager is responsible for managing the day-to-day operations of the outlet during the assigned shift, ensuring smooth service, food quality, customer satisfaction, and team discipline.

Key Responsibilities
Manage and supervise outlet operations during the assigned shift.
Allocate duties and manage staff deployment effectively.
Ensure timely opening, closing, and smooth shift handovers.
Monitor food preparation, quality, hygiene, and presentation.
Ensure adherence to SOPs, food safety, and cleanliness standards.
Handle customer queries, complaints, and escalations professionally.
Monitor billing, cash handling, and daily sales transactions.
Control wastage, inventory usage, and stock levels during the shift.
Track staff attendance, punctuality, grooming, and discipline.
Ensure proper completion of daily checklists and shift reports.




Coordinate with the Store Manager and escalate operational issues when required.
Support the team during peak hours and maintain service speed/TAT.

Required Skills
Valuable communication and team-management skills.
Leadership and problem-solving ability.
Basic knowledge of Excel, POS, and daily reporting.
Ability to work in rotational shifts, weekends, and holidays.
Previous experience in QSR, restaurant, café, or retail operations preferred.

Key Performance Areas (KPIs)
Sales and operational efficiency
Customer satisfaction
Food quality and hygiene
TAT / service speed
Staff attendance and discipline
Wastage and inventory control
SOP compliance

Pay: ₹20,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Shift Manager Kandivali (India)
🏢 Eat Moi Moi Restaurants
📍 India