We are looking for a Senior Associate - Operations - Government Partnership with 1–2 years of experience in calling, telecalling, customer interaction, or a similar field, along with prior experience in team handling and supervision. The candidate will be responsible for managing the calling team, monitoring daily performance, ensuring productivity and achieving assigned calling targets.

The role involves guiding, inspiring and supporting team members, monitoring call quality, ensuring timely follow-ups, and addressing day-to-day team or operational issues. The candidate should have strong Hindi and English communication skills, good leadership and problem-solving abilities, and the confidence to manage team performance in a target-driven environment.

Candidates should also have basic knowledge of MS Excel,



Google Sheets or spreadsheets for maintaining calling data, tracking team performance and preparing daily reports. The role requires working 6 days a week, Monday to Saturday, from the Filo Gurugram office.

Pay: ₹450,000.00 - ₹470,000.00 per year

Benefits:
Cell phone reimbursement
Adaptable schedule
Paid sick time
Paid time off
Provident Fund

Application Question(s):
1.Do you have 1–2 years of calling experience with team handling?
2.Have you handled calling targets and monitored team performance?
3.Do you have basic knowledge of Excel/Google Sheets and solid Hindi & English communication skills?

Work Location: In person

📌 Senior Associate Operations Gurugram
🏢 Filo EdTech
📍 Gurugram