We are looking for an LMS Support Consultant to provide technical and customer support for Adobe Learning Manager (ALM). The role involves troubleshooting LMS-related technical and non-technical issues, assisting customers through phone/chat/email, resolving issues at first contact wherever possible, and escalating complex issues to the appropriate support teams.
Key Responsibilities
Provide customer support for Adobe Learning Manager (ALM) issues.
Troubleshoot and resolve technical and non-technical customer issues.
Deliver First Contact Resolution wherever possible.
Investigate complex technical issues and identify appropriate solutions.
Understand the business impact of customer issues and manage resolution accordingly.
Provide professional support through phone, chat and email.
Communicate clearly with customers in both verbal and written English.
Accurately document customer interactions and cases in the tracking system.
Manage customer follow-ups within agreed timelines.
Use knowledge bases, product guides and other reference materials to resolve known issues.
Understand escalation procedures and escalate issues requiring further investigation.
Identify and report severe issues, recurring problems,
emerging trends and feature requests.
Work effectively in a team environment while managing a diverse workload.
Required Skills
4–8 years of experience in technical support, application support, product support or a similar customer-facing technical role.
Strong technical troubleshooting and problem-solving skills.
Experience supporting LMS / learning technology products is highly relevant.
Strong knowledge of Windows and/or MacOS.
Experience with software integration and fault-finding across multi-platform systems.
Robust customer-facing communication skills.
Excellent written and spoken English.
Ability to work adaptable/rotational hours for 24x5 support.
Positive to Have
Knowledge of AICC / SCORM.
Experience with LMS products and integrations.
Experience working with knowledge bases and technical documentation.
Pay: ₹600,000.00 - ₹1,200,000.00 per year
Benefits:
Health insurance
Provident Fund
Application Question(s):
How many years of experience you have in LMS Support ?
What is your current CTC ?
What is your expected CTC ?
What is your notice period ?
Work Location: In person
📌 Lms Support Consultant Bengaluru (India)
🏢 S. A. Solution
📍 India
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