Key Responsibilities
Sales & Business Growth
Own monthly targets for memberships, renewals, and upsells.
Drive walk-in/trial conversions through effective consultations.
Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
Centre Operations Management
Ensure smooth daily operations using the prescribed checklist tools.
Oversee class schedules, trainer punctuality, and session readiness.
Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
Address operational gaps related to attendance, bookings, equipment, or facility.
Member Experience & Engagement




Build solid rapport with members to create a welcoming, community-driven workplace.
Resolve escalations and ensure a smooth before/during/after-class experience.
Capture and document feedback from members and trainers for continuous improvement.
Uphold Cultfit’s service quality and act as the primary representative of the centre.

What Success Looks Like
Meeting/exceeding sales and conversion targets.
A consistently smooth, compliant, and high-performing centre.
High member satisfaction, retention, and NPS.
Robust centre ambience, audit scores, and operational excellence.

📌 Associate Center Manager Mumbai
🏢 Cult.fit
📍 Mumbai