Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
Manage a team who shall Investigate, monitor, and escalate potential high risk and/or fraudulent activity related to customers' accounts or transactional activity.
Support team in managing and responding to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations
Work closely with Client stakeholders
Experience in working with disputes and chargebacks into Fraud activities.
Impart effective coaching, monitoring and guidance to ensure consistent high-performance delivery
Bring in cutting-edge ideas and process improvement proposals to strengthen the business
Provide on-going monitoring and resolve escalations/complaints
Ensure Program adherence to Client & internal InfoSec/compliance guidelines.
Drive performance and be accountable in delivering SLA/KPI's.
Conduct regular one on one’s to identify and solve issues/challenges experienced by team members.
Accountable for absenteeism and attrition.
Be an active participant in all weekly/Monthly/Quarterly reviews
Desired Skills:
Solid communication skills, both written and verbal.
Positive knowledge of Fin Crime landscape.
Demonstrated ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
Demonstrated ability to mentor, coach and provide direction to team members.
Work well under pressure and follow through on items to completion.
Willingness to work in Night Shifts.
Educational Qualification :Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
📌 Sr Team Leader Gurugram
🏢 Concentrix
📍 Gurugram
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