Role & responsibilities
Experience in CRM operations, preferably in redevelopment projects.
Solid understanding of the redevelopment process and customer lifecycle.
Proven experience in leading and managing teams.
Process-oriented with robust focus on TAT, SLA adherence , collections and process governance.
Experience in PAAA and other society related paper work involved in redevelopment . Proven track record in collections and payment follow-ups.
Solid communication and stakeholder management skills, particularly in interacting with society members and cross functional teams
Ability to manage customer concerns, resolve issues and drive a positive customer experience.
Strong focus on team productivity, collections, CSAT, NPS and service delivery.