Coordinate daily service calls and assign work to service engineers.
Communicate with customers regarding service requests and follow-ups.
Track service engineer site visits and work completion status.
Maintain service reports, customer details, AMC records, and complaint updates.
Follow up with engineers for timely closure of service calls.
Make customer feedback calls after service completion to understand their experience and identify areas for service improvement.
Record customer feedback and communicate concerns or suggestions to the concerned team for necessary action.
Coordinate with internal teams for spare parts, billing, and documentation.
Prepare daily service updates and reports.
Ensure customer complaints are handled professionally and resolved on time

Required Skills
Positive communication and coordination skills.
Basic computer knowledge, MS Excel, and email handling.
Ability to manage calls and follow-ups.
Positive customer handling skills.

Pay: From ₹18,000.00 per month

Work Location: In person

📌 Service Co Ordinator Thrippunithura
🏢 ACCURATE SYSTEMS
📍 Thrippunithura