Role & responsibilities:
Manage marketing emails and customer inquiries.
Track and update GeM tenders, bids, and orders.
Prepare and submit GeM bids within deadlines.
Coordinate with dealers for tender participation and pricing.
Prepare quotations after management approval and follow up with customers.
Maintain billing, payment, MIS, and sales reports.
Update CRM with customer interactions and sales activities.
Handle customer, dealer, and service-related calls professionally.
Maintain bid and sales documentation for records and audits.
Analyze sales data and prepare performance reports.
Support the Sales Manager in sales planning and marketing activities.
Develop product knowledge to provide effective customer solutions.
Follow up on leads and quotations to maximize business conversion.