What are we looking for
Sharekhan is seeking a highly motivated and customer-focused Executive for Customer Experience, specifically focusing on Net Promoter Score (NPS). This role requires an individual who is comfortable with phone-based interactions, possesses excellent communication skills, and has a passion for learning and adapting to recent processes to enhance customer satisfaction.
Key Responsibilities:
Be comfortable in a 100% phone-based customer interaction role .
Transcribe customer comments and track NPS ratings accurately .
Analyze customer needs and NPS drivers , and suggest improvement actions.
Work effectively in a team, influencing across business levels and functions.
Required Skills & Qualifications:
Excellent verbal and written communication with a clear, distinct voice.
Robust computer skills including: Excel, Outlook, MS Word, etc.
Passion for learning and agility in adapting to recent processes.
Bachelor's degree required.